AB-731: Cheatsheet
Exam Day Reference
Print this or review 5 minutes before the exam.
Microsoft AI Solutions
| Need | Solution |
|---|---|
| Knowledge workers | M365 Copilot |
| Custom AI apps | Azure AI Foundry |
| CRM/ERP | Dynamics 365 Copilot |
| Low-code | Power Platform AI |
Licensing At-A-Glance
- M365 Copilot: $30/user/mo (Enterprise/Business).
- Copilot Pro: $20/user/mo (Personal/Family).
- Copilot Studio: $200/mo (Build custom agents).
- Azure OpenAI: Pay-as-you-go (per token) or PTU (reserved).
Readiness Pillars (LC DIS)
- Leadership alignment
- Culture & change management
- Data maturity & foundation
- Infrastructure capacity
- Skills & literacy
M365 Copilot Apps
| App | Does |
|---|---|
| Word | Draft, summarize, rewrite |
| Excel | Analyze, formulas, charts |
| PowerPoint | Create, design |
| Outlook | Draft, summarize, prioritize |
| Teams | Meeting notes, actions |
Copilot Security (TRP)
- Tenant isolation — data stays yours
- Respects permissions — sees what you can see
- Private — not used for training
6 Responsible AI Principles
FRPITA
| Fairness | Treat all equitably |
| Reliability | Perform consistently |
| Privacy | Protect data |
| Inclusiveness | Work for everyone |
| Transparency | Be understandable |
| Accountability | People own decisions |
Adoption Phases
- Pilot (4-8 wks) — 50-100 champions
- Expand (8-12 wks) — more departments
- Deploy (ongoing) — organization-wide
What Comes First?
✅ Executive sponsorship
✅ Governance & policies
✅ Readiness assessment
✅ Pilot
❌ NOT technical deployment
❌ NOT broad rollout
AI Council = ELBIT
- Executive sponsor
- Legal/compliance
- Business units
- IT leadership
- Training/HR
Success Metrics
- Adoption (% active users)
- Productivity (time saved)
- Quality (errors reduced)
- Satisfaction (user score)
- Business (ROI)
Quick Decision Rules
"Which solution?" → Knowledge worker = M365 Copilot → Custom AI = Azure AI Foundry
"What first?" → Governance, not technical setup
"Security concerns?" → Data private, permissions respected
"Measure success?" → All 5 categories, not just adoption
Keywords → Answers
| See this... | Think... |
|---|---|
| "Business value" | ROI, productivity |
| "First step" | Governance, readiness |
| "Security" | TRP (Tenant, Respects, Private) |
| "Responsible AI" | FRPITA |
| "Change management" | Communication, training, support |
TIP
Business exam, not technical. Think transformation leader.